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CITY OF PRESCOTT TO UPGRADE UTILITY BILLING SOFTWARE

10/20/23


A financial software upgrade for The City of Prescott will render online bill pay for Utility Billing unavailable to residents. The system will be down Wednesday, October 25th at 4 p.m. through Sunday October 29th. During this time, customer service representatives will also have limited access to assist customers during this time.


Deputy Finance Director Lars Johnson said “This is a necessary upgrade to keep our customers’ data secure and our systems current.”


Beginning October 30TH, following the upgrade, all online billing users will be required to re-register for an account to login. Instructions for this process have been emailed to all utility customers currently utilizing the online payment system.


You can also see a short instructional video on this process by visiting the City’s webpage at prescott-az.govand click on “Pay Your Water Bill”.

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